What we do

Technology Health Monitoring

Our flagship VeloCare program ensures your technology is always up-and-running. With proactive, system-health monitoring, we do the worrying (and the monitoring!) 24/7, so you don’t lose a wink of sleep (or downtime).
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How it Works

1

Our team of experts guides you through the setup process, helping you pull together your technology, assets, inventory and locations.

2

Our 24/7 system health monitoring starts proactively observing the state of your system, while your Customer Success Manager carefully monitors for any alerts or downtime.

3

When a problem is detected, we immediately escalate to our VeloCare tech support. We will fix the issue remotely, or schedule onsite repair.

4

Once the problem is resolved, we’ll return any unused technology to inventory, bench-test the technology in question, issue an RMA as needed and update your inventory management.

BENEFITS

Maximize technology uptime

Avoid fluctuating costs and reduce technology management costs, allowing your in-house resources to focus on core responsibilities

Velogic puts your assets at your fingertips with useful dashboards & reports

Always the Essentials

VeloCare always includes the essentials. Rest easy knowing that your VeloCare bundle will always include:

Flat, Monthly Subscription
Program and Project Management
Customer Service
Velogic
Quality Control
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Velogic Portal

Velogic™ powered by Velociti, is your comprehensive view into the health and status of your technology solutions. Velogic allows you to:

  • – Create and view service tickets with visibility to completion details
  • – Manage your asset/location master lists
  • – View analytics dashboards & reports with exportable data – and more!

Support across your enterprise

We proudly serve the following technologies, and more:
Autonomy
ELD
Video
Fleet Safety
Telematics
RFID
Wi-Fi
Mobile Device
IoT Sensors
Structured Cabling