What we do
Technology Health Monitoring
Our flagship VeloCare program ensures your technology is always up-and-running. With proactive, system-health monitoring, we do the worrying (and the monitoring!) 24/7, so you don’t lose a wink of sleep (or downtime).
How it Works
Our team of experts guides you through the setup process, helping you pull together your technology, assets, inventory and locations.
Our 24/7 system health monitoring starts proactively observing the state of your system, while your Customer Success Manager carefully monitors for any alerts or downtime.
When a problem is detected, we immediately escalate to our VeloCare tech support. We will fix the issue remotely, or schedule onsite repair.
Once the problem is resolved, we’ll return any unused technology to inventory, bench-test the technology in question, issue an RMA as needed and update your inventory management.
Maximize technology uptime
Avoid fluctuating costs and reduce technology management costs, allowing your in-house resources to focus on core responsibilities
Velogic puts your assets at your fingertips with useful dashboards & reports
Always The Essentials
VeloCare always includes the essentials. Rest easy knowing that your VeloCare bundle will always include:
Velogic™ powered by Velociti, is your comprehensive view into the health and status of your technology solutions. Velogic allows you to:
– Create and view service tickets with visibility to completion details
– Manage your asset/location master lists
– View analytics dashboards & reports with exportable data – and more!