Operational support for facilities, hospitality, healthcare and retail's increasingly tech-driven world.
Velociti Inc., a global technology services provider, announces the expansion of VeloCare, its subscription-based technology operational support program. With more than 25 years of experience as a strategic technology innovator, Velociti is well positioned to meet the critical needs of today’s technology-driven industries, including facilities, hospitality, healthcare, and retail.
“In our tech-driven world, the future of business is increasingly smart, connected and autonomous,” said Deryk Powell, president of Velociti. “In such a world, a comprehensive management program is more important than ever to ensure that companies are able to maintain their technology investments and maximize uptime.”
“Our expanded VeloCare program will allow our customers to customize their own subscription-based technology support programs. VeloCare represents Velociti’s commitment to providing the complete technology support solutions that our customers and partners need,” Powell continued.
Having served as a technology monitoring and repair service since 2015, the expanded VeloCare program’s new offerings include:
· Added operational support programs, including enterprise desk services, inventory management, a tech support call center, expanded field services and Velogic portal add-on options;
· A “build your own bundle” solution that allows users to customize the program options that fit their business structure and support their technology maintenance and operational needs;
· A Subscription and Contract management application.
“With major investments in technology, today’s companies increasingly realize how important it is to have a support program to ensure that their technology is always up and running. Expanding VeloCare fills this need,” continued Powell.
Each VeloCare program provides access to Velociti’s Velogic portal, program management, an assigned Client Success Manager, guaranteed service level agreements (SLAs), and a robust Quality Assurance program, all for a flat, monthly subscription. VeloCare allows companies to create a consistent budget for maintenance programs.
VeloCare’s flagship technology health monitoring service provides 24/7 proactive, system-health monitoring capabilities that ensures technology is always up-and-running, avoiding costly operational disruptions. VeloCare maximizes technology uptime and allows users to avoid fluctuating costs while also reducing technology management costs, enabling in-house resources to focus on core responsibilities. The new program also includes an around-the-clock tech support call center, providing remote access to a representative who can provide answers on device use or troubleshoot equipment remotely.
Expanded Enterprise Desk Services offers turn-key, supplemental administrative support for any user interface or software program, giving customers access to trained and knowledgeable resources when needed. Customers also receive access to professional program management, a train-the-trainer program and dedicated support for remote device service calls for initial device diagnosis.
When onsite support is needed, VeloCare offers field service technicians who provide hands-on hardware support for troubleshooting, repairs, installs, removals or upgrades.
Velociti’s nationwide coverage ensures that trained technicians are available to meet assets wherever they are, whatever the service. To ensure the right parts are on hand for each visit, VeloCare offers centralized inventory management, RMA processing, shipping and staging.
Originally appeared in Hospitality Technology. May 19, 2022.